Provide users with the most efficient project implementation proposal.

Sales service

For our cooperation, we will make real-time decisions based on equipment and maintaining circomstances,  smoothly communicate with users. We will provide users with professional training in advance, and develop personalized proposal for customers with specific needs. We cherish every communication with customers, professional on-site gas solutions and perfect services can help you meet challenges at any time.

Run and debug
Is it safe to run after installation? We will help you fix your problem. Our experts will help you install and debug equipment on site.

Advantage: save more time while maximizing operational reliability. Even after installation and commissioning, if you need to install new equipment or accessories, we will still provide you with technical support and suggestions.

Operation training
Usually the project electrical operation engineer, sometimes the technical engineer of Party A will participate in our training courses. Advanced training methods and modern presentation tools can help you become more familiar with our equipment, apply theory to practice and avoid mistakes. Our experts will tailor the course for you and answer your questions. We are happy to recommend our seminar to you. From technical standards to actual equipment operation, one-to-one training concepts are tailored for you.

China Service Center-Contact

If you have a problem that we need to deal with urgently,
We will serve you 7*24 hours:
Service and complaint hotline: 150-2190-7677
Address: No. 16299, Puwei Road, Jinshan District, Shanghai

"Prevention first, quick response" is RICH's service tenet

We will cherish every opportunity to serve customers, design reasonable, economical, and reliable gas supply solutions for every potential customer with an absolute professional standard, provide timely and thoughtful personalized services.

Purpose of after-sales service
1. Efficiently and quickly solve various technical problems when users use Shanghai RICH equipment;
2. Ensure the continuous, stable and efficient operation of user equipment;
3. Protect user investment the best;
4. Provide users with equipment system expansion and upgrade services.

Service Content
1. Parts Service

We provide spare parts and replacement services for the original factory. Sufficient inventory ensures sufficient supply of key components and avoids unnecessary equipment downtime due to component problems.

2. Regular visits

Provide regular telephone return visits for our customers; every year, RICH technical service personnel will visit customers to find and solve equipment problems in time, complete professional technical personnel training and troubleshooting, and establish complete customer and product profile.

3. On-site maintenance

A complete maintenance service network, continuous monitoring and regular maintenance are reliable preventive maintenance activities. In order to ensure the normal operation of gas equipment, regular maintenance must be carried out. Our well-trained professional service personnel ensure the efficient and smooth operation of the industrial control system. Once our service staff received the notice, we will respond within 24 hours.

4. Custody Service

When customers purchase products, they can choose multi-year paid service packages, extend the warranty service period, and easily enjoy the full-service custody service.

5. Complaints and suggestions

Handle customer's visits and telephone complaints in a timely manner, and answer customer inquiries. At the same time, we collect consumers' opinions on product quality in a variety of ways and make timely improvements based on the specific situation.

China Service Center-Contact

If you have a problem that we need to deal with urgently,

We will serve you 7*24 hours:

Service and complaint hotline: 150-2190-7677

Address: No. 16299, Puwei Road, Jinshan District, Shanghai